Frequently Asked Questions
How do I know what size to order?
It's totally normal to be a bit nervous about ordering online, but selecting the right size is not impossible and we are here to help you! First, we recommend you fill out our Fit Finder as it is over 85% accurate. Please note when reviewing the Fit Finder's recommendations that our Slim fit runs a size small and our Modern fit runs true-to-size.
If you are still uncertain, contact us with your chest, waist, height, and weight measurements and we will get you squared away. If we are unsure about sizing, we’ll happily send you two suits! Keep the one that fits best and return the other. We are that committed to making sure you look your best! How about that for customer service?
What if the size I order doesn't fit?
No worries! We off FREE exchanges and returns on EVERY order! We know how important fit is and are committed to making sure everyone looks their best in our suits and tuxedos.
If the suit you ordered doesn't fit, no big deal! Simply request an exchange, we'll create an exchange order for you and send a new size, immediately, free of charge.
How far in advance should I order in relation to a special event?
Most orders will ship next day and will arrive within 7-10 business days. However, because we send our pants unhemmed, we do recommend placing orders at least three weeks in advance of the event date to allow enough time for hemming. This also gives you time to exchange just in case the first size you order isn't perfect.
Will I need alterations?
All of our suits are ready to wear with the exception of the pant hem. All pants come unfinished to allow you to have them hemmed to the perfect length. We don't offer tailoring, but will make recommendations based on your location. Contact us if you need assistance!
What fabric(s) are your suits made out of?
We sourced a blend that provides exponential savings for our customer! What we love about our fabric is its durability, ultra-softness, and excellent resilience as well as drape.
Where are your suits made?
Our core line of suits and tuxedos are made at a high-end suit manufacturer in the Shandong province of China, which is also where the fabric mill is located. This manufacturer has a long history of producing high quality menswear apparel.
How can you afford to keep the price point so low?
The biggest factor is our direct to consumer business model. We have a very lean supply chain and avoid all expenses of a traditional brick and mortar store, making our overhead extremely low in comparison with traditional menswear retailers.
Our sales philosophy is also unique in that we feel strongly that guys and girls shouldn't have to spend a fortune to look really great. Everyone should own a tux and it shouldn't cost a fortune! With this core philosophy, we have simply chosen to not take the 5X profit margin that most brands collect.
Do you offer discounts?
Because we always offer the lowest possible price to everyone, we do not offer any discounts. Our pricing model is simple and honest. You will never have to worry about missing a better deal or waiting to shop a sale at PromGuy. Our suits are beautifully made at a price you won’t find anywhere else. Your search to get suited up can end with us!
How can I leave a customer review?
Do you have feedback that you would like to share with us and more importantly others that may be considering ordering from PromGuy? GREAT! We truly appreciate any and ALL feedback! Feel free to send pictures, a quote for a review that we can post on our blog or even a suggestion on what we could do better! You can send reviews to firstname.lastname@example.org.
How can I get my photo featured on your website?
Did you know that we use REAL customer photos in our marketing? Would you like to be featured?
If you are getting suited up in a PromGuy suit, we would LOVE to feature you on our social media outlets! We look forward to creating excitement for your prom and other events, and we love to show off your style and inspire other prom-goers! Simply email your photos to email@example.com and we'll take care of the rest.